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Cancellation of booked services does impact our service providers, we thank you for understanding. The following cancellation fees will apply:

NON-MEMBERS

• Cancellations with less than 24 hours notice will result in 50% of the service value being charged.
• A NO-SHOW or arriving visibly sick will result in 100% of the service value being charged.
• Groups of four (4) or more require a cancellation notice three (3) days in advance; otherwise, a 50% cost of services fee will be charged.
• For Spa Party private rentals, a cancellation notice is required seven days in advance. Spa parties must be reserved with a credit card provided by the spa party organizer. The credit card on file will be charged if there is a last-minute cancellation or no-show by any spa party guest. All cancellations made less than one week prior to the spa party date will be charged for the full price of the service.

SPA MEMBERS

• A $30 fee will apply for cancellations day-of OR day-before services.
• A NO-SHOW or arriving visibly sick will result in loss of member benefit/voucher.