— SPA POLICIES—
MASKS ARE OPTIONAL
Masks are optional for both staff and clients. Personal choices are respected.
You will be required to fill out a day-of questionnaire attesting to your health condition and any oncoming symptoms you may or may not be experiencing.
Services are by appointment-only and can be made online or by phone (541) 241-8454. We require a credit card number upon booking; your credit card is encrypted and secure and is hidden from staff. Please arrive 15-mins prior to the appointment for robe change and intake. Consider 30-45 mins to enjoy steam and sauna prior to service (appointment required). Our sauna and steam room are open with a capacity limit of 4 persons for steam and 6 persons for sauna at one time, and a 30 minute time limit in each amenity. Reservations are required for Steam and Sauna, $20 for non-Spa Members and $5 for additional visits by Spa Members. Steam and sauna are not available for waxing services.
Changes cannot be made to appointments for Spa Parties the day of. Please notify us of any changes prior to your appointment date.
We observe the following holidays and will be closed: Thanksgiving, Christmas, and New Year’s Day. We close early on the 4th of July and Christmas Eve.
Cancellations, Returns, and Exchanges
We require a credit card when booking an appointment to uphold our cancellation policies. For your convenience, cancellations may be made via call or text at (541)241-8454. Emailing us a cancellation is subject to our confirmation of receipt of the cancellation.
- A $30 fee will apply for cancellations day-of OR day-before services.
- A NO-SHOW or arriving visibly sick will result in loss of member benefit/voucher.
- Cancellation day-of OR day before services will result in 50% of service value being charged. Exceptions will be made on a case-by-case basis.
- A NO-SHOW or arriving visibly sick will result in 100% of service value being charged.
- Groups of two or more require a cancellation notice five days in advance otherwise a 50% cancellation fee will be charged.
Services will not be performed and you will be charged 100% if you come in to receive a service while visibly sick.
Large parties & groups (2 or more people)
A cancellation notice is required five days in advance, otherwise a 50% cancellation fee will be charged. Same-day cancellation policies still apply.
For Spa Party private rentals, a cancellation notice is required seven days in advance. Spa parties must be reserved with a credit card provided by the spa party organizer. The credit card on file will be charged if there is a last-minute cancellation or no-show by any spa party guest. All cancellations made less than one week prior to the spa party date will be charged for the full price of the service.
Retail returns are accepted for exchange or store credit, within 30 days of purchase, with receipt. If the product is defective, we will issue you a refund.
Groups: 20% gratuity will be added for your lovely spa attendants to all Sanctuary Suite services. 50% deposit is required at time of booking. We cannot split payment at checkout.
We value your time at Anjou Spa and want you to take advantage of every moment. Please arrive 15-30 minutes prior to your appointment time so that you may change into a robe and sandals to enjoy the steam and sauna room and our Relaxation Lounge. Arriving early is especially important for your first visit, as you will be asked to complete a spa intake form with questions about your health history and the specific needs and preferences you would like us to attend to during your service. If you have the first appointment of the day, the spa will be open 30 minutes early to let you in. Cheers!
New guests will be required to fill out a short intake form. For spa parties, we will email all forms to the spa party organizer to expedite this process – please have these filled out and bring them in with you.
Your treatment will begin and end promptly at the scheduled times. If you arrive late, we will be unable to give you the full-service time so that we can stay on schedule for the convenience of our other guests and employees.
Please be assured that all personal information collected is for the sole purpose of providing superior client service. This information will be held in the strictest confidence.
Peace & quiet
For maximum relaxation, we ask that cell phones be turned off while visiting Anjou Spa. Please also be mindful of other guests in common areas and refrain from loud conversation.
For spa parties, we respectfully ask to keep your voices down so as not to disrupt other clients’ spa experiences. If you would like to control the noise level of the spa, you may reserve the spa. Anjou staff reserves the right to request noise volume to be reduced should it be disruptive to other clients.
If at any time during the treatment you are not completely comfortable, whether it is the pressure of the massage or the volume of the music, simply let the service providers know. This is your time and the service providers are there to make sure your experience is everything that you want it to be.
Anjou Spa is pleased to accept cash, personal checks, travelers’ checks, Visa, MasterCard, and American Express.
Anjou Spa gift cards are available for all services. If you would like to pre-pay a gratuity, our Welcome Desk can assist you at the time of purchase. All Anjou Spa gift card sales are final – we are unable to refund, reissue, or replace any gift cards after the initial sale. Gift cards may not be purchased or used to pay for Membership Charges.
Gratuities are not included in Anjou Spa service prices. If you are pleased with your service, we recommend a gratuity of 15-20%. The gratuity may be paid in cash, by personal check, or by credit card.
There is a mandatory 20% gratuity included in parties of five or more.
Minors younger than 15 must have a parent or guardian at the spa at the time of service. Certain treatments can be performed on clients younger than 18 only with parental consent and with the parent in the room. A consent waiver must be signed prior to the service. You may also waive the requirement for parental supervision during treatment for minors age 16-17 at that time. We do not have pediatric massage-trained LMTs. Please keep in mind the Relaxation Room is an adult environment. Our Welcome Desk can provide you with additional information and answer any questions you may have.
Lockers are provided for our guests in the men’s and women’s changing rooms. Please leave all personal belongings in your locker during your service. Please note that while COVID procedures are in place, personal items will be left in the treatment room with you and locker rooms are not available. We do not recommend bringing jewelry or other valuables to the spa. Although we will do our best to locate and return any personal belongings left or lost at our facility, we cannot be held responsible for the loss of such items.
Anjou Spa will accept the return of any unopened and unused merchandise in its original packaging within 30 days of purchase. All returns must be accompanied by the original sales receipt. We will refund credit card purchases to the original card used.
Have a service dog? We welcome these well-behaved buddies! Please do not bring your service dogs into the Hot Sand Sauna or the Steam Room.
Spa voices are required to ensure everyone’s peace of mind. Outside food and drink are not allowed. Please do not fill your Hydro flask with our complimentary kombucha. Electronic devices such as laptops and tablets are not allowed in the Spa. If you are being disruptive we will ask you to leave immediately and additional charges may result.